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I feel ripped off. Never opened the wig. I actually am a retail associate at Ross. For current store hours in your area, please visit our Store Locator. You dont need a tag either but you will need your Id for all returns. Since I'm not in the habit of returning things, and didn't have the foresight to keep my receipt, should I get punished? Had i known this, i probably wouldnt have opened it. I do a lot of shopping at Rossor at least I used to. 9. I'm one of those people hold on the receipts forever and of course the ones I always seem to lose or misplace are Ross. Keep in mind.l, by store policy the limit is $50 without a receipt. Warning - do not shop at the Layton Ross store. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. I understand why they have to do this type of thing and keep track of transactions, but feel for the thousands of dollars I spend would surley outway the 41.00 dollars which reminds you is store credit not a refund in my pocket,so Ross is out absolutely nothing. 30 days. Makes me wonder why I even still shop there. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? That is absolutely absurd to me! Just bring it into any Ross store and theyll set you up with a new gift card. I honestly did not know that you did not honor it. they were priced the the ABSOLUTE full price i originally paid. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. Ross wont provide refunds on opened software items. How long does it take for the money to be put back on the card after a refund has been made at Ross? When I mentioned it to the cashier she said, " I dont have time to fold clothes". It happens more often than not and it's not a good reputation to give a store. Ross employee. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. I could understand if he had left the store, but he didn't. How are you going to deny me an exchange when all of the tags are attached to a gift item? I had this kind of incident happen to me two other times at another Ross location. The customers can request a return within 30 days. Ross is already so far marked down that it simply can't afford to allow you to "rent" anything. That is because Ross does weekly markdowns when an item in the store gets marked down that is the price of the item therefore that is the price you will be refunded without a receipt. After the transaction, I did the math. I was honestly insulted. Prepaid Debit/Gift cards are accepted at time of return only. I'd rather buy it,think about and decide when not having to rush to a decision. Due to reading unfavorable online reviews on Amazon, I decided to return it. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. I have been a loyal Ross shopper for a very long time. So for me it did not take long. WORST RETURN POLICY EVER!!! Remember that youll still need the purchase receipt. I would rather pay more for a better quality item that would be returnable. As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. I'd rather Ross keep their price low. Can I exchange to items for one item if not used or worn? My 14.99 capris did not show in the system. 11. The return window for items sold on Target.com begins once the order has been invoiced. I printed my bank statement proving that I had purchased the purse on Saturday. The back of the receipt doesn't disclose this return process either, neither does their website. It's not impractical for Ross to require receipts for certain purchases. I asked the cashier and she said "the machine wanted it." You can ask for an exchange only if the software turns out to be defective. They too refused to help me! Also, theyll exchange the item only if the product is available in stock at that time in the store. Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! I will never shop in this store again. You should have no problem if the rreturned item is still new. She said its over 30 days. If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. So i was trying to explain to her that this is how I bought the item and it is not my fault that you guys don't tag the items the right way. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. She then tells me to try to sell them on let go. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . If a return is as allowed by your company's return policy, make sure your managers are trained to issue a credit to the same card account that was used for the original transaction. I asked her where it states that anywhere, on my receipt or in the store. If Ross offered clothing rentals you'd have no problem, but it doesn't. I am not "computer literate" so if I don't do this correctly please direct me on what to do. Ross uses this step to monitor any fraudulent activity and return policy abuse. If Ross approves your return under the Ross return policy criteria, you can choose to exchange your product with a similar one. 30 days. Refund Policy The system will attempt to authorize credit cards against the total of the purchase to ensure that the card has adequate funds to cover the amount of the purchase. I spend a lot of money in this store to receive attitude, disrespect and rudeness. See Also: The 2 Best Days to Shop at Ross to Save Money What Happens After 30 Days? Another associate came over to assist her. I have never had a problem with my return. In how many days can we return the product? You DO NOT need to return items to the same Ross store where you bought them. The cashier was asking for my ID. Be prepared to provide personal information to verify your identity, which may include your address, account number, or social security number. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. As soon as I explained the situation, showed my statement, the Ross bag in which the bag was purchasedthe manager told me that she wouldn't give me a store credit. Now, I have never seen a pair of women's short that cheap. It was a 10kt gold Love-knot design. Does Ross Dress for Less accept resale certificate? i wanted these patterns so much i had to buy them. they should over ride. The opportunistic and changing nature of our merchandise does not lend itself to selling over the internet. That is totally wrong!! If your credit card is no longer active, refunds will go to the bank that issued your card. I knew I would only get store credit. In the case of watches and jewelry, exchanges may be made at the store where you made your purchase, assuming you still have the receipt. Hi i have item that i purchase year 2015 and all item has a pricr tag but can i still return the items. It's ridiculous because I didn't see on the back of receipt that can't return to other store. This is just one example. ), so it's always better to use a credit card. Today I return a pair of shoes that I purchased for my 93 yr old mother. I tried to find something to buy for the amount of 23.00 dollars could not find anything. However, they don't accept returns for "used or altered" items. She balles up the gown in the same bag as the shoes. I bought a blouse with cash. No customer should be treated in this manner. I am a working professional and this is not the first time I was treated with disrespect at this Ross'. She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. After the 60-day mark, the bank is no longer . Step 2: Choose the reason to return the product. If so, I'm done - no more of my business and I'm sure I spend several thousand a year there. What if I return my products after 30 days? . As I was trying to speak she would not even have the courtesy to hear me out! Troyes to get a refund for unworn shoes with a tag with no receipt but purchased recently, the price was $119, manager told me , the cant issue refund even for credit store, of the item priced more then $50. They are a costume and wig. The female security was also smirking which was really rude. Is it possible to return your clothes to a different Ross? We WILL take back products that have a manufacturer's defect, OR if an item is in original condition. Please do not be upset with the ross employee. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. There must be some sort of demerit system against the employee if they issue a VALID REFUND. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. I have been a Ross customer for close to 15 years. The cashier was asking for my ID. This is silly. . Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. Ridiculous. If you want to rent something find a different store to shop at. The one cashier, said I will take you next. I was wondering if I could take it back without the tag, I bought somethung from burke,va that time 02,10,2017, same day 1 hours later I was returned with my receipt,I was charged with my credit card,today is date 02,13 2017, suddenly I check my credit card online, they were not refund my many,this is bad experience,I just wanna share with everyone,also workers cashier they were not nice. I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. I had a valid receipt to return paints that I worn once then washed. In most cases your refund will automatically go back to the original form of payment used for the purchase. Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. I have been waiting 10 minutes and she just walked in. IS THERE A TIME LIMIT UNDER ABOVE CONDITIONS TO GET STORE CREDIT FOR WHAT I PAID? I love to shop for my pets and home goods in this store but that maybe the last time I go to this store. We and our partners use cookies to Store and/or access information on a device. Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. Keeping your receipt secures the amount you will get back even if it's over 30 days. You may misplace or toss your receipt because you don't think you will need it, yet later a proof of purchase is required to exchange the item or receive a refund. The tags are still on and everything. I am waiting for Ross to return my email about what company does collect this info. If you don't like it then shop somewhere else. I shared the information with the woman who went back to the manager who gave her the credit. Ross does not sell Covered Information as defined under Nevada law. I keep all my receipts and take them back within the 30 days allowed. *Required Fields. Be sure to check items especially clothing closely before purchasing. You can check the backside of your receipt to know the same. By the way, my mom is 84. Before you know it, I will drop Ross like I did Kohls when they ripped me off after ROSS - Dress for Less While it can be a bit tricky to return an item to Ross without a receipt, it can be done. Ros store is rubbish. For a successful return under the Ross return policy, the store executive will credit the refund in your original form of payment immediately at the store. If you got any defective item, then inform Ross stores immediately, and it will be exchanged for its original value. i also have my receipt but dated back from 2019. Returns are costly to process, restock, and ship. If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. I really feel like the manager just did not want to take the time out she was very unfriendly. I always keep my receipt. Then I was out of country for 3 weeks. Ross Stores does not offer any type of bulk sales of merchandise for re-sale. They were much less than the ones I were exchanging which the Associate said it was okay. Can I still return them? By submitting this form, you have read and agreed to ourTerms of UseandPrivacyPolicy. This is why it is suggested you bring your items back ASAP for a return. Processing time can be affected by the card issuer and sometimes takes up to 10 business days. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. I bought jeans for $30 and returned after 30 days without a receipt. 3)keep the tags if you need to staple them to the receipt TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. Three of the gifts didn't fit or weren't liked and need to be returned. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. But be aware that, depending on your bank, it can take 10-14 days for those funds to become available in your bank account. Can I use a tax exemption certificate to shop tax free at Ross Dress for Less? I will never shop here again. She just kept interrupting me and would say it doesn't matter!!! They were gorgeous and if they looked good "ON" me, I would have kept them. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. Eligible customers are entitled to 10% off purchases made on Tuesday. I have been shopping at Ross since I was 18. When it comes to clothes it's super messy and you can't even get different size for any peace! I bought a prom dress a few weeks ago that I never ended up wearing, and it still has the tags and everything but I can't return it without the receipt ( which I lost). That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. 13. Styles, colors and items will vary by store. We will explain how you can request a return in both cases. Return fraud and abuse costs US Retailers $18+ Billion annually US Consumers return about 8% of everything bought in 2015, or approximately $260 billion worth of merchandise. In terms of business, the company would lose money if we operated that way and the company would soon fall. Also, to protect their associates and customers from covid, they'll keep the returns in quarantine for 72 hours before being returned to the sales floor. Your return policy sucks. I only hope and pray that my good fortune with the returns at Ross continues. If you paid with cash or another payment method, a chargeback isn't an option. I realize that they probably would not be able to be returned because they have been worn but I was wondering if I could at least get store credit because the plastic part on the bottom snapped in half from just normal wear. Anyway, they told me they could not take back liquids. I didn't notice the credit until I had arrived at home. It's not big deal to keep recipes. Also, a lot of places ask for ID so that they can keep track of you. I paid with my debit card I should have my money asap like the first transaction, I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? No receipt as they were gifts. Require. In regards to Ross asking for your Drivers license number: its not illegal. I exceeded the return with no receipt limit during the holidays and being indecisive. You will only get angrier if you continue to rely on that. See Also: The 2 Best Days to Shop at Ross to Save Money. You might be wondering why your purchase goes through immediately, but the refund takes longer? Who doesn't wash clothes before wearing? I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. How stupid!waste of time. If you are having trouble accessing information on the Ross Dress for Less website, please call 8003351115 for assistance. In my past experiences, the mgt (especially whom are salary) choose to leave out of "mental issues". If it's a dispute, the process can take significantly longer. At TJ Maxx when you return for another size they just wave you through. I didn't even want a refund. Once again, Ross' return policy doesn't clearly state whether tags are required for a full refund. WOW! The store cannot sell the item to anyone else - they lose the money. 2) keep your receipts have all ross receipts in one place If you buy an item and want to return that same item in 24 hours, then we are required to ask for I.D. The cashier didn't know, or wouldn't tell me the reason for entering my private information. Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. They yell at everyone on the line like we are cattle. Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. Even tho I was w step below mgt. I took the items to the Farmington store and they returned them no questions asked. 7. When we came home the money was already in the card! The one thing I forgot to pull from the purse was its original tag with the designer's name. So here I was, with a purse that one side of the pocket exposed with a faulty zipper. I was within the 30 day return date, had the original receipt, all the tags were attached. Oh and jewelry can NEVER be returned, that is a health hazard. So customers that take advantage or try to beat the system ya stick it to them. I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. I saw some 18s I wanted and I could not exchange these nice shoes that could not fit my feet. If you still have any questions about Ross Return Policy, feel free to ask them below we would love to answer . An example of data being processed may be a unique identifier stored in a cookie. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); Also, Jewelry purchases from Ross-simons will follow their 30 days Ross simons return policy. 1: Asking for an ID. A signature may still be required for returns with a receipt as well. I bought my son some clothes for Christmas but he has never wore them at all I didn't realize he out gree the size I live out of town and I had shipped them to him what can I do about returning the items or exchange. The first purchase, I used a store I've shopped at Ross in Baltimore Maryland and Houston Texas. I can't get ahold of anyone. Plus they needed photo id with receipt? Please do not include sensitive or personal information such as credit/debit card number, Social Security number, drivers license number or banking information in your message. NEVER WILL ENTER THE STORE AGAIN. For check purchases, youll have to wait 5 days for a cash refund. I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. When making a purchase it's always wise to inspect the items before you decide to make a purchase. If it's over 30 days, You can get back the full amount of $20 in store credit rather than a marked down price of 4 or 6 dollars in store credit. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Discover Network (For Canada, Discover is only accepted at major Airport locations) Renters without a ticketed return travel itinerary will need to provide a credit card with sufficient available credit to cover the estimated total amount for the rental and a deposit between $200-$850 depending on the rental location and class of vehicle . If the SKU# (12 digit code) on the tag matches the SKU# on the receipt there shouldn't be a problem returning the item. Return Policy for Fine Jewelry, Swimwear, and Lingerie *Required Fields. The store executives will help you with your return or exchange. Now I'm angry why did she lie to me. Via Li Campi, 16 Capri (NA) Phone: rhonda vincent home. I had a valid receipt to return paints that I worn once then washed. Are you kidding me. Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. Another cashier came up and handled the long line. I am also fully resolved to NEVER AGAIN shop at Ross. A valid picture ID (Drivers License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Where can I find information about resources available to Associates. After locating your nearest Ross store, pay a visit to that store. The Ross return policy can be a little confusing. Happy holidays, I hope this was helpful in answering some questions. No way you ever sold this shirt for 16 cents! I walked over to the counter where a woman named Stacy was working.