StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. I patiently called Stubhub over multiple phone calls and followed all of their instructions. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. Your email address will not be published. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. No refund or voucher has been offered. The news comes just over a week after ticket resale sites began requesting corporate bailouts. They never followed up. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. The federal court ruling in the case is a consent judgment between the parties. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. This browser does not support PDFs. I am still awaiting a refund for a Nets game postponed in December. He has prosecuted a variety of consumer protection and complex employment cases. Either take their alternative or take a refund. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. I listed tickets on StubHub, which I had done on multiple occasions. BOSTON . The case is still pending, but will be heard by a jury. I listed tickets and never heard back that they sold. At the time of this writing, nothing has been proven in court. And the seats they offered were listed for $30 less than the ones I purchased. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. This is the first time I have been using this website. The Court has not decided who is right. I purchased OHL tickets the day before the game. All Rights Reserved. I was offered alternative tickets. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. If the show ends up being cancelled you will receive a refund. Show was cancelled on 12/29/21 the day of the show. I have not received any information on recovery of my money yet. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Matthew McMillan Settlement Please download the PDF to view it: Download PDF. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Please add me. I want my damn money from the purchase of my tickets!!!! So Farley filed a credit card dispute against them, and won back his $600. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. "If you have tickets to a show that is postponed, you will be able to select your refund . Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. Before commenting, please review our comment policy. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. StubHub denies any wrongdoing or liability. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. 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Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. We value your privacy. In April, when the suit was filed, MLB had . CEO Baker is just another crook collecting money he never earned. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . 2. A link has directed you to this review. No refund bottom line. Should You Become a Constitutional Lawyer? I chose CC. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. StubHub changed its refund policy about a month ago. Day of the event, I downloaded the tickets only to find they were for the wrong event. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. administrator or law firm. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. They told me to sell them. But, as an alternative, the 120% off coupons were also available. I was informed they could not secure the tickets from the seller. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Their customer service is useless and brain dead. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. They're upset StubHub is refusing. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. Share this with everyone please!!!! As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. Well start sending you the news you need delivered straight to you. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. Further, the voucher never came through! I went thru proper channels and they lied about refund. Never got my refund, asked for compensation and never anything. If I could give zero stars I would. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. Top Class Actions is a legal news source SV is correct. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . Your email address will not be published. The NHLs suspension caused a spike in the number of e-tickets sold. Do You Have to Pay Taxes on Lawsuit Settlement Money? As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Until the event id canceled (not postponed) they won't give a refund. This time Stubhub claims they sold tickets and sent me email to transfer tickets. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. I was told the offer for alternative tickets was the only offer that would be made other than a refund. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. I purchased six tickets to Hamilton on 12/1/21. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. And the beat goes on. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! The NHL postponed its season on March 12 in the massive wave of. Still no luck. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. It is possible to request a refund on a purchased StubHub ticket manually. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. Please add me to this class action against STUB HUB. It also asked for a reinstatement of the pre-March 20 refund policy. It was also worth 120% of the original order price. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Last Updated on May 5, 2021 by Dave Clark. I purchased tickets via StubHub for a concert 3 months in advance. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. Enjoy reading our tips and recommendations. The coupon, of course, expired in 12 months. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. Sign me up! In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. They asked me to list it as resale. I no longer have that card either and was concerned about that as well. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Previously, she represented workers and retirees at a national employment law firm. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. Please use any other ticket resale company this one doesn't care about their customers. Ive been trying to get my money back for 2.5 years with no luck! McMillan lawyer Nick Coulson echoed the sentiment. Combined with viagogo, we now span 90+ countries around the world. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. In March 2020, as the scope .
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