StubHub suspended that policy in March 2020, following the mass . A brutal sucker punch in the OVC tournament stopped the game in its tracks. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Just three weeks later, the company issued an update on their coronavirus policy. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. FORTUNE may receive compensation for some links to products and services on this website. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Call 1-800-GAMBLER. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Theyve only suspended them. Save my name, email, and website in this browser for the next time I comment. 2023 Advance Local Media LLC. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. How are others in the industry handling this? It was a waiting game until March 30. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Suite 204 When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. Request to speak to a Vivid Seats agent. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. [1]You already know that. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. Birmingham, Alabama 35203 Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. If an event is rescheduled or postponed, your ticket will be good for the new date. But people want their cash back now. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. This station is part of Cox Media Group Television. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. February 16, 2021 March 13, 2020 by Brett Goldberg. Its just missing with no explanation. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. For third party ticket resellers, it gets even more complicated. Theyre not offering one and I cant make the new date. First published on August 20, 2020 / 6:06 PM. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. For your convenience, we will directly add it to your StubHub account once the event is canceled.. 21, et. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. No problem. College basketball conference tournament predictions: Picks for every mens league. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Seamlessly, a full refund will be reimbursed to your account. Have already received refund from credit card. Worth to consider! ICE Limitations. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. All rights reserved (About Us). As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. Terms at draftkings.com/sportsbook. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. If the event is canceled and not rescheduled, you will get a refund. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. StubHub will offer refunds for canceled events but not postponed events. Learn about careers at Cox Media Group. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. All Rights Reserved. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. StubHub updated their policy today. A StubHub official said Wednesday the company doesn't discuss active litigation. Please enter valid email address to continue. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. 2023 Fortune Media IP Limited. The Associated Press. Customerscomplained to the press andfiled lawsuits. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. Gambling problem? McMillan is represented by a Detroit law firm specializing in class actions. Its not acceptable, he said, explaining what to write. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. * 21+ (19+ CA-ONT) (18+ NH/WY). If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. Customers complained to the press and filed lawsuits. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? Required fields are marked *. They will offer you either 120% credit on a future ticket purchase, or give you your money back. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Get browser notifications for breaking news, live events, and exclusive reporting. Those will be paid out by the end of May. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Sep 15, 2021, 1:28 PM. 3. The agent will be able to grant you a refund if your scheduled event has been canceled. Event Cancellation Protection . From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Wheres that guaranteed refund? The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. But these are unprecedented times.. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. StubHub and several more of these. Many events that have been cancelled or postponed are giving patrons a full refund for their money. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. Through it all, Marketplace is here for you. StubHub will refund your money if an event is cancelled or moved. The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. Followhim on Twitter at @ProofHearsay. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. Then theres the question of the legality of the move, beyond any ethical shortcomings. | NY Call 1-(888)-364-3065 |NYC Health Dept. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. We will process the refund to your original payment method within 5 days. They were really good. I still printed out the notice of dispute. StubHub notes it was the first to offer the 120% credit for canceled purchases. However, UPS and retail fees will not be refunded. Help us improve this article with your feedback. This material may not be published, broadcast, rewritten, or redistributed. Customer service all the way to your seat, 2000-2022 StubHub. But not all companies are offering refunds. Tel: 251.432.1600 But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. To learn more or opt-out, read our Cookie Policy. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. Those will be paid out by the end of May. / CBS New York. Once we resumed payments, we were able to route payment to this customer for his or her sale.. We rely on your financial support to keep making that possible. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. Daphne, AL 36527 FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Straight-up refunds for purchases from official outlets. 2875 Michelle Dr., Ste. Buyers turn to credit card disputes to recoup cash. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. That means all of those remaining or yet-to-be-played games hang in limbo. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. StubHub users agree to StubHubs policy on venue health and safety protocols. That customer may need to try and exchange those tickets, or attend the rescheduled date. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. He also eventually received his payment on the night of April 3. pic.twitter.com/onFRrGVh6S. Not surprisingly, this new policy has been heavily criticized. Unfortunately, as our complaint alleges, StubHub is breaching its . The credits are valid through the end of 2022. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. We certainly hope they do. Fax: 601.707.7913, 1 Timber Way Its a material term of the agreement, Kimmel explained. In March of 2020 t StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Offers may be subject to change without notice. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. Filled out the block for reason. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. Sucker punch in OVC tournament leads to 3 ejections. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. The NHL suspended its season March 12. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub was pressing hard to get money. EIN: 41-0953924. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Simply go to your. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. But StubHub simply cant afford to play the role of banker. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. And for that, the law is on your side. Receive a full refund of your purchase, 2. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Suite 1800 Financial Center StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. We'll email you when an event is canceled. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. Date of experience: 20 January 2023. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. They're trying to claw that back. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. The answer is yes, StubHub is legal. Overall, the website has very good customer service & refund policy. Prefer a cash refund instead? AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. By attending the event, you assume all risk of exposure to COVID-19. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. Now, the company is the subject of two class action lawsuits At regular volume, we can afford to take that risk. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. For big sporting events, when is a sellout a sellout? Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets Avoid close contact with people who are sick. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. Viagogo, a tickets marketplace, bought StubHub in February 2020. StubHub's return policy is called the "FanProtect Guarantee". Viagogo refused to refund her . In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. He immediately requested a refund. YouTubes privacy policy is available here and YouTubes terms of service is available here. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Eli Lilly announced a cap on insulin costs. Today 3/27 #Stubhub updated their policy for CANCELED events. 2023 Minnesota Public Radio. Drake and Bradley are the favorites in the MVC mens basketball conference tournament.