Hi, check the track for wear, on the outer edge and on the ribs on the underside. Even so, you may need to use tools, like straight pliers or needlenose pliers. My Polaris was lifted out of the pool while connected & now is not moving help. 04 Why is my pump noisy? I have an Inferno 2 XT-6 robotic pool cleaner that is still under warranty. Additionally, use the test meter to check that the power is reaching the motor. Hi Robert, call the company and get warranty service on the cleaner. $10.59 Add to Cart. And, sand and De filters can also bypass debris back to the pool from a missing or misaligned o-ring in a push pull slide valve, or spider gasket in the filter multiport valve. That said, watch out for tiny particles making their way inside the cleaner through the filter as well. For other cleaners, check the owners manual for adjustments that can be made to hose floats and head floats and jets to produce less wall climbing (usually people want more!). Manually remove large debris and fallen objects before running the J-D300. You can do this by adjusting valves at the pump, closing the main drain valve more for instance, or you can increase flow by adjusting the springs on the sides of the Compass Flow Control Valve, which is used at the bottom of the skimmer. "url": "https://x1.adis.ws/v1/media/graphics/i/lesl/its-logo-wide", If the water is spraying properly out all three exits, you likely do not have a water pressure problem, but a problem with the drive belts slipping, a broken axle, or worn tires. What is the solution?? If the cleaner moves, you know it's the filter. "datePublished": "5/22/2012", More pressure flowing to the tail can usually stop this, as well as pointing the rear thrust jet up, 12:00 setting, and pulling the head float out (Polaris type cleaners). Also you can check the wheel RPMs to be sure that it is 11-14 RPM. As an adult I learn a lot of the kids and sometimes we'll spend time asking each other questions and exploring subjects deeper. Well, thats a new one for me! Probably not your pumps fault, but something wrong at the wall connection. Hi, If you reduce suction power to the cleaner, by closing a valve slightly or by opening the flow regulator, if you have such a device connected to the skimmer, it should reduce the behavior and not climb walls so much. You may need to just replace a few hose floats, to keep it up. With the booster pump running, grab the pool cleaner hose, and slowly pull the cleaner toward you, inspecting the hose for leaks as you pull it out of the water. Specifications & Technical Details. Even if you clean the filter, a test you can do is if you have a sand or DE filter, you can put the valve on recirculate and run the system. Put the pliers thru the opening of the connector, then open the pliers, then turn (CCW) with the pliers. 101. It is like it is not plugged in at all. Either back up 5 then drive forward start to climb wall treads stop moving falls to floor. Optimum Pool & Spa, LLC. First check the Dive Float Restrictor (#1) is in place, which locks into the Dive Float (#2), as seen on our Kreepy schematic parts page, if it is, but it still climbs too high, check that the flow is not too much; a slower speed will reduce the climbing ability, and can be accomplished by using the automatic regulator valve (#10) in the skimmer, where it connects, or by adjusting opening other suction lines (skimmer/main drain), to reduce the flow. Health Benefits Buying Guide Get Hot Tub Pricing Cost of Ownership Guide Promotions & Financing Free Hot Tub Brochure Hot Tub Installation Guide SmartTub System Image Gallery. Request a Quote. They also may kind of float around the floor, not contacting all surfaces, when the booster pump water pressure is low, usually from a clogged inline strainer, or sometimes something jammed in between the wheels, or an internal blockage that keeps the wheels from moving. The brushes and climbing rings were torn and pretty worn from the previous homeowner so we thought that was the issue so I replaced those parts. For the turning only one direction problem, it can be 1) uneven wear on the brushes or tracks, or 2) the power cable might be coiled or slightly twisted, and/or too much unnecessary cable in the pool, or 3) loose wheel tubes, worn or missing parts, or 4) uneven tab wear on brushes, I have a pool vac. And check the pump and pipes coming into the pump for an area that may be sucking air. Is there a thrust drive mechanism or hose to check? Why wait around for your pool cleaner at home when you can clean your pool regardless of where you are With the convenience of iAquaLink app control for on-the-go cleaning and remote control capabilities, the Polaris EPIC 8642 iQ offers enhanced maneuverability with a tighter turn radius and greater agility to propel the cleaner up walls and over obstacles. Finally, with the cleaner connected, does the pump bog down, or lose prime, or begin to draw in air? This is the most common . Polaris Pool Cleaners Brochure. 2. If the cleaners hose length isnt the problem, inspect your pools return jets. If your pool cleaner moves around the pool normally, but does not pick up debris, clear the clog in the suction throat, or empty the debris bag or basket. Also, ensure the pools surface is not covered in algae as this slippery surface will affect the cleaners traction. may not have enough suction from the pump, can you reduce suction from other lines, such as main drain or other skimmers, to draw more from the MX8 line? Spray your filters every week or so with a hot tub filter cleaner to provide a deeper clean. CLOGGED FILTER (High PSI) - Again, if water can't get through a clogged filter, you will have less water flowing out of the filter. Cleaner Does Not Move on Startup A faulty electrical connection is the main cause for startup issues. Sowing Seeds Of Success LLC 1 day ago. Home / Pool Equipment / Pool Cleaners / Automatic Pool Cleaner Troubleshooting Guide. Backwashing helps, but never as good as it used to go all the time. Thanks. Suction Pool Cleaner started running slowly after new (stronger, from 1 hp to 1.25 hp) pump motor was installed. Working ok, but noticed debris being recirculated back into the pool. Jacuzzi Pool Equipment Discover pro-grade performance with a complete line of reliable and durable high-performance pool pumps, filters, heaters, cleaners, and salt systems. As they say The problem lies where the power dies, so if not at the outlet, then we cast suspicion onto the electric plug/cord, the power supply box and FUSE, and the cleaner floating power cord, plug end, and cleaner end attachment. I have not had any problems until now. Suction Pool Vacuum Troubleshooting Tips Something not quite right with your cleaner? Suction side cleaners connect to a suction line in your pool, like the wall skimmer, or a dedicated cleaner line that sucks water into the filter pump. Can the inner parts be bad on the valve not allowing it to suck enough? Also makes it easier to connect Kreepy, without having to reach way down there into the skimmer. "@type": "ImageObject", Or if chlorine tablets are used in the skimmer basket would weaken the plastic over time. You may find other tools in your shed that are sized just right, to fit inside of the part, grabbing it so you can turn it, perhaps pruning shears or something else of the right size and shape If that doesnt work, you may have to end up destroying the part, to remove it. What is best way to prevent it claiming the walls or not going to the top. The leaf bag could be also full, holding the cleaner back from powering around the pool. Free shipping for many products! You can also open other suction lines, like the main drain, to reduce the flow of water entering the cleaner. For suction cleaners, closing other valves while using the cleaner and keeping the basket clean can improve speed. Use the pool brush (great exercise), to brush the pool early and late in the day, when its not so hot outside. Cleaners Salt & Swim Troubleshooting Assistant. If the cord is intact, test the resistance of the wire with a test meter to ensure that the cord wires are not an issue. Low pressure can also be linked to the pool skimmer which could have a clogged basket or a weir stuck in the open position (the weir is the flap . The free chlorine level is too low. 05 Secondly, the selector collar inside of the gearbox would be damaged or broken, so you need to replace the gearbox. Worn footpads or seals can also reduce cleaner speed and cause it to stick to the pool floor. Or close some jets? Since pool water powers pressure side cleaners, a slow moving cleaner is likely caused by inadequate water pressure. In such a case, pierce it with a long screwdriver, or cut it with a hacksaw blade, to remove it in pieces. Also look for frayed or broken power cords. Have a Polaris P825, it will track across the pool bottom. Is there something like a connector I should use to keep the hose attached to the wall? It just follows behind my Polaris. Hoses and cables. Suction pool cleaners work based on your pool pumps water flow. If no flow, and the pump is on, check the aforementioned, and also inspect the hose for cracked swivels (they leak a little bit normally, but should not be spraying, just dribbling), adn inspect the backup valve, should not be spraying water all the time, only 30 secs, every 3-4 mins. So, either your driver motor is not turning on, or it is turning on but is not engaging something, starting from the small T pin on the motor spindle, to the tightness of the belts, or small missing clips or parts that prevent movement. Centennial, Colorado. "url": "https://x1.adis.ws/v1/media/graphics/i/lesl/its-logo-wide", Hi Jody, first make sure that the kreepy is receiving enough water suction (power), see if you can increase suction (by cleaning filter or pump basket or possibly impeller, or closing other suction lines). Clean those areas manually with a pool brush. If it starts, cleaner starts moving around . They arrived on time and diagnosed the problem with my hot tub quickly. See if the wheels have an adjustable axle, which is loosened and after moving the wheel, retightened, to make the track more snug. "height": "219", As a last resort, place a small boulder in the area, or shorten the pool cleaner hose. If not, there is a problem with the motor or wire connection to motor. "url": "https://x1.adis.ws/v1/media/graphics/i/lesl/its-logo-wide" Verify the vacuum connections are securely sealed, and that the hose is not punctured. "name": "In The Swim", Leaves, rocks, or other rubbish in the baskets will reduce your pump's water flow and slow down the suction side cleaner. I have a Dolphin Nautilus that once turned on moves forward about a foot or two then reverses about a foot then stops moving. "wordCount": "3483", "headline": "Automatic Pool Cleaner Troubleshooting Guide", hello, i have a the pool cleaner x4. When you restrict the intake lines, that causes small air leaks to open up into larger air leaks, with the increase in vacuum pressure. Hi, you could first try to ream it out, with a long wire or zip-tie, pipe cleaner If that does not work, open up the unit and see if the hose has become disconnected inside. Verify the cleaner hose is securely attached to the suction line in the skimmer or cleaner line. Water pressure seems fine. Make sure motor is connected correctly for applied voltage. Reaction between chlorine and detergent. Power can also be tested at the motor, with the cover off, after it stops moving, to determine if its the power cord or the motor that is failing. If it is loose, remove the lid and check the integrity of the O-ring that seals the lid. The team was professional, knowledgeable, and efficient from start to finish. "contentUrl": "https://x1.adis.ws/v1/media/graphics/i/lesl/its-logo-wide", Michael, air is the path of least resistance, your pump will prefer to pump air rather than water if it can.