If you'd like to start a warranty claim process, please submit a warranty claim request here. Subsequently, it may take up to 12 business days for your order to ship and for you to receive a shipment confirmation. Can I sleep on my Zinus mattress the first night? *Please note that, as of June 30th, 2017, Affirm loans are no longer available to residents of The Hawkeye State (Iowa) due to recent changes in state law. If you purchased a Zinus product at any of our partner sites, then your return window and conditions are defined by that specific retailer. Your product will be replaced or you will receive a prorated refund, at our option, should it be found defective because of faulty workmanship or structural defects other than specific limitations contained herein. We want you to LOVE every Zinus purchase. Please feel free to. If a heating pad or electric blanket is used with a memory foam mattress, it will void this warranty. NOTE: This policy applies to mattresses purchased at Zinus.com covered by the Zinus Return and Exchange Policy. What bed base is best for my Zinus Mattress? To maintain your Warranty, you will need to comply with the conditions stated here. This warranty is valid only to the original purchaser of the product, who is the first purchaser of the product as indicated on the original sales receipt or invoice and who purchased the product from an authorized dealer as a new product. The goal is to give the mattress a few hours before you sleep on it. This warranty becomes valid only after the return window of the authorized dealer expires. This warranty is for manufacturing defects only and does not cover damages that result from misuse. This warranty is void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident and/or neglect, including burns, cuts, water damage, mold, stains, or is otherwise abnormally soiled or unsanitary. Is your foam CertiPUR-US® certified? Only the piece or part determined to be defective will be repaired or replaced. ZINUS Frame/Mattress Foundation 5 year Worry Free Limited Warranty. Right now, our product designers are based in South Korea and our manufacturing factories are in Xiamen, China. To maintain your Warranty, you will need to comply with the conditions stated here. It is incumbent on the consumer to maintain a proper foundation to provide the appropriate support for the mattress to maintain this warranty. Do I need a hybrid or memory foam mattress? This warranty becomes valid only after the return window of the authorized dealer has expired. It is incumbent on the consumer to protect the mattress with a stain resistant pad. Protect your order for about 2% of the subtotal of your cart. Refunds will be generated back to the original form of payment within 2-5 business days. It is understood that warrantable defects do not include the normal increase of softness in the foam that can occur during normal break in, or in the case of visco-elastic memory foam, a lessening of the gradual recover aspect of the foam, of which such lessening, should it occur, does not reduce the continual pressure reducing and pressure relief properties of the mattress. If you’re not in love with your new home addition, we’re happy to refund your purchase. The warranty will be voided if the topper is not used on a mattress. We’ve partnered with Affirm to provide flexible payment options. Looking for answers? Manufacturing defects include circumstances where the product has broken under normal use. No sweat. In the event you encounter a manufacturing defect, please stop using this product immediately and call customer service. A participant who has already won a Zinus giveaway is ineligible to participate in any subsequent Zinus giveaway in order to ensure fairness and a variety of winners. Below, you can find a list of our partners along with contact information to help you get in touch with each of them. Wait a full 24 hours to put on your mattress topper against defects in workmanship and materials t your... Are based in South Korea and our partners along with contact information to you! Prize, and may not transfer or assign the prize, and you may have rights. Expertly engineered to fit in one box for delivery using our patented packaging technology SmartBases using foundation. Zinus-Sponsored social media giveaways are open to social media users who reside in jurisdictions that prohibit this of. 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