My Standing Desk Only Goes Down: How-To Reset Your Desk Taylor Kiley 02 Dec 2019 Buying Tips and Guides Leave a comment If you have a standing desk, it is almost guaranteed that you will have to reset it at some point. The most common issue is that the electric sit stand desk stops going up or going down. Every height adjustable table has a maximum lifting capacity. Full Disclaimer: We are an office furniture dealer and sell some of the products we review. When it detects an object in the way, the table will stop moving downwards and then slightly move up, giving you room to remove whatever is in the way. To do that, follow the instructions provided by the desk’s manufacturer. First, just wait and give your standing desk about 18 minutes of rest (the average amount of time required by most control boxes). Hold the DOWN button again for approximately 10 seconds and then release (Note: if you have an Advanced Keypad it will display "ASR"; the Basic 2-Button Keypad does not have a display; the Advanced Paddle Keypad will display "RESET"). You should notice that the desk dips down and slightly rises, and then stops (indicating a successful reset). If the motors don’t have a good self-locking mechanism, the motor and spindle can turn when it’s supposed to maintain its height position. To get your table to move up, you must complete a manual reset on the table. See the images below to see how to better identify if a cable is securely inserted. We have the professional production team and strong marketing team. If your desk is trying to support too much weight, an overload can occur. Taylor Kiley Once your desk reaches the lowest position, your desk will be reset and should be back to normal. 2. Before you reset your sit stand desk, check all cables to make sure they’re securely connected. Click here for the reset instructions. Press and hold the button again for 10 seconds. Pay special attention to whether that number is base only or base + worksurface. Sentinel 2-Leg Sit Stand Desk Instructions 38″-40” Wide; Sentinel 2-Leg Sit Stand Desk Instructions 54″-72″ Wide; Sentinel 2-Leg Sit Stand Desk Instructions 78″-90″ Wide; Sentinel 3-Leg Sit Stand Desk Instructions 54″-72″ & 78″-90″ Wide; Sentinel 3-Leg Sit Stand Desk Instructions 5472-3648 & 7890-3648 Now, the motors are out of sync and your desk is uneven. Hold the DOWN button again until the desk lowers slightly, then rises slightly, then release the button. The desk just becomes stuck. The desk must do a complete reset in order for the leg to be realigned and even. While being in reset mode, a sit stand desk can only travel downwards. This typically happens for one of two reasons: the desk was temporarily unplugged and plugged back in OR the outlet lost power. They’re used to prevent collisions between your sit stand desk and another object, like a chair or mobile pedestal. To learn more about the products we sell, our review process and why you can trust us, please visit: Why we’re different. This list may not include every reason for why your sit stand desk won’t go up or down. If the control box reaches the maximum amount of active time, it will turn on a mandatory rest period to prevent overheating. Knowing how to reset your desk will save you the headache of having to call customer support. We make every attempt to provide accurate pricing at time of publishing. Contact the desk’s manufacturer and ask their support team about solutions to get your desk back in working condition. There’s typically no need for a manual reset. 2.) Unplug the desk from the power outlet and wait 30 seconds. Once your desk reaches the lowest point, you may take your finger off of the button. There may be an object below the desk that’s stopping it from going down. Who is BTOD.com and The Breakroom Blog? Many standing desks have a collision detection feature that prevents the desk from hitting another object and causing any harm or damage. Plug the power cord into the wall socket. Everyone loves using technology up until it stops working, and if you landed on this article, you’re standing desk isn’t working and you’re not exactly feeling the love. If you’ve given the table adequate rest time and it still won’t go down, complete a manual reset. There’s typically no need for a manual reset. So, instead of being able to go to 48”, you can set the max. These settings will have been lost when your desk lost its power. Keep reading to find out how to get your desk back in working condition. If at any point your desk lost power, or became unplugged, your desk will only move down. An upper container stop is a setting a user creates to reprogram the desk’s maximum height. There are many different reasons why your standing desk is getting stuck, and it can be challenging to find the correct way to fix it. Safety Reminder: When in reset mode, programmed container stops and anti-collision features are turned off. You will need to either change or delete the lower container stop to make the table go up past the current setting. There may be times where you think your control box or motor(s) are broken, when really your desk just needs to be reset. Tackling these common causes first on your own can either completely solve the problem, or help save you time on the phone with tech support if it happens to be a malfunctioning issue. A manual reset can override the cycle time resting period that’s currently turned on. Please call our sales department for the most accurate pricing. How Stable Are The Most Popular Standing Desks? You can then go on using it as you normally would. Once you’ve done that, go ahead and reset the desk. height to 40”. The cause of the tug is often due to a lack of wire management. Once the desks become uneven, one of two things can happen. In this blog, I’m going to share the most common reasons a standing desk won’t go up or down and how to fix it. FEZIBO Email: hello@fezibo.com This typically happens for one of two reasons: the desk was temporarily unplugged and plugged back in OR the outlet lost power. Once you take off enough weight, the desk should automatically turn back on and begin functioning as normal. The Duty cycle tells us the maximum amount of time the control box can be active (moving the desk up or down) and how long it needs to be inactive (in its rest stage). Your email address will not be published. 1.) 12 Reasons To Avoid Cheap Electric Standing Desks Under $400. Your desk has lost its memory and no longer remembers which position it is at.). What is the Strongest Standing Desk Surface? When the cables become loose, the power within them becomes intermittent, meaning that sometimes the power can flow through them and sometimes it can’t. Find helpful customer reviews and review ratings for FEZIBO Height Adjustable Electric Standing Desk, 55 x 24 Inches Stand Up Desk Workstation, Full Sit Stand Home Office Table with Splice Board, Black Frame/Natural Top at Amazon.com. To help prevent this problem, use a wire management solution to keep wires out of the way. Be sure to first read the manufacturer’s reset procedure before starting. Leave a comment. For example, if the manufacturer states “Total Lifting Capacity Base Only: 325 lbs,” that means whatever you put on top of the base (worksurface, monitors, keyboard tray, etc.) The desk is saying “this is too much work for me to go higher,” and to protect its components, it shuts off. Pricing on the Learning Center is for reference only. In many cases, when a standing desk loses and then regains power, it automatically goes into reset mode. To fix this, just remove some of the weight from your desk. The table may not be assembled correctly or there may be other manufacturing defects. Over time, the legs on a standing desk with two (or more) motors can become a bit uneven. Error Code Troubleshooting for E2 Series 1 If the LED Display shows "E01", please turn off the desk . Required fields are marked *. RA Answers Blog - © 2018 K & A Manufacturing, Inc.Go Back to RightAngle Website, 12 reasons your standing desk is stuck & how to fix it, Learn how to reset your sit stand desk here, Cable Management Solutions for Your Workstation, 11 Most Common Multi-Monitor Mounts For Your Desk, Resetting the NewHeights Standing Desk After Losing Power. Every height adjustable table has a maximum lifting capacity. For many desks, every time the power is lost, the table will go into reset mode. Press and hold the down arrow button (▼) until the table reaches its lowest position. Your desk may turn on before 18 minutes has gone by. By following these few steps, your desk will be back to running as usual. The only way for your desk to know its positioning is by finding a reference point. A lower container stop is a setting a user creates to reprogram the desk’s minimum height. So, when you’re desk stops working all of a sudden, don’t panic. While being in reset mode, a sit stand desk can only travel downwards. There are a variety of options available so you can find the one that best suits you. If you have a standing desk, it is almost guaranteed that you will have to reset it at some point. A cable can be pulled out of the socket ever so slightly and still cause power to be intermittent. Your desk should automatically turn back on and begin functioning as normal. Check under your desk and remove any object that may be blocking its travel. 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