Hope this helps. I was originally outputting sound through the chat. look for speaker icon bottom right next to date and time, right click on it go to sounds, then in playback look for your headset double click on it, in advanced you'll see default format, choose 24bit 48000hz studio quality if its there and it should be fine, if its already like that then contact hyperx because maybe you got a faulty one. I understand the theory why they thought it was a good idea but Windows never plays nice with it. Peu importe qui tu es et sur quoi tu joues, WE'RE ALL GAMERS. The first thing I noticed is that they sound a little muffled: I don't know how to correctly explain this, but it's like when you are swimming and water gets in your ears, making every sound you perceive as if you were inside a bubble, maybe a little opaque too. If i use the usb dongle included with the cloud 2's both headsets sound great. Make sure that the "Listen to this device" option is unchecked (via Sound panel) Make sure there's no 3rd party audio software running on your PC that could alter the headset audio output Press question mark to learn the rest of the keyboard shortcuts. No matter who you are or how you play – We’re All Gamers. I had a pair of in-ear Sony Extrabass and none of these problems were encountered before: I could distinguish sounds coming from all the four directions without any problem or uncertainty. It’s far more hassle than it’s worth. Make sure your cable is plugged in all the way, give the jack entering the headset a little twist while pushing it in to ensure a well seated connection, Make sure that the "Listen to this device" option is unchecked (via Sound panel), Make sure there's no 3rd party audio software running on your PC that could alter the headset audio output, Check your in-game audio settings to see if the audio output is set to Stereo or 2.1/5.1/7.1 (if that option is available), New comments cannot be posted and votes cannot be cast. and I'm not really impressed about them. I just purchased this headset and the sound is very muffled compared to the cloud 2's. Press question mark to learn the rest of the keyboard shortcuts. If you're still experiencing what you're describing as "muffled sound": Try connecting the headset to your PC directly using the 3.5mm jack and test to hear if it sounds the same or better/worse. Sound quality was perfect. Press J to jump to the feed. I'd like to use the alpha s dongle, however the decrease in sound quality just isn't worth it. Try using your headset with a difference device (via USB or 3.5mm) and check the audio quality then Edit: SOLUTION FOUND. If i use the alpha s usb dongle I have muffled sound in both headsets. Welcome to the HyperX Family. It sounded muffled with 7.1 surround sound on OR off. I’ve already downloaded the software that goes with the mic. No matter who you are or how you play – We’re All Gamers. I switched it over to game, and the sound quality improved immediately. Hey u/YVNGCVLT, try doing what u/WhiteWolf_11 suggested already and see if it remedies the problem. Welcome to the HyperX Family. HyperX Cloud Alpha S sounds muffled. I'm sorry to post this but, since I'm at work at the moment and have only a little spare time after that, it would be really helpful to me to understand what I'm getting wrong. I have updated the firmware for the alpha s with no luck. This was specifically when plugged in through the USB dongle, though. Make sure your cable is plugged in all the way, give the jack entering the headset a little twist while pushing it in to ensure a well seated connection. This was specifically when plugged in through the USB dongle, though. Then I tried plugging the headset directly into the audio jack. I was tinkering with the sound output settings and noticed that there was a "HyperX Cloud Alpha S Chat" AND a "HyperX Cloud Alpha S Game" output. I have had this pair of Hyperx Cloud IIs for around a year now and have had no issues (run them off the headsets USB sound card) I just built a new computer on a ASUS Z390-a motherboard and now my friends are complaining that the mic sounds "muffled" . Drivers to install it ’ s worth idea but Windows never plays nice with.... Why they thought it was a good idea but Windows never plays hyperx headset sounds muffled... 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