Select your product Instead, use the navigation arrows and press Enter to get the movie started. Help us to make recommendations for you by updating your product preferences. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Help us to make recommendations for you by updating your product preferences. , our Samsung representative will be in touch with you. We'll respond within 24 hours of your request. … No. (Make Sure It Is Powered Off) If that doesn't work, then there are a few fixes, such as replacing the Disc Drive or the Laser that reads your Disc. Easy sign-in, Samsung Pay, notifications, and more! A dirty or scratched disc is the most obvious cause, but an incorrect region code or configuration of your home theater system can be the reason as well. If you. Want to get hands-on with latest Galaxy device? Samsung strongly recommends that you should avoid playing pirated discs. Explore Samsung Blu-ray & DVD Players, multi-room home theater audio speaker systems featuring easy Bluetooth connection and a flexible design to fit any home. having trouble with 4K or 3D, Blu-ray or DVD, there is a fix. Disc will not play in Blu-ray player There are several reasons a disc may not play in the Blu-ray player. As part of this change in the standard, many Blu-ray discs block the Play button from being used on the main menu. By continuing to browse or use this site, you are agreeing to our use of cookies. Please take our brief survey. Please help us improve by selecting a reason below. Fast, easy checkout with Shop Samsung App. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Find out more here. live support 24/7*. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. Book a service appointment at your nearest service center. The current firmware version of the player will display. Program cartridge return & recycling go to: * For Samsung printer support or service go to. A dirty or scratched disc is the most obvious cause, but an incorrect region code or configuration of your home theater system can be the reason as well. The Blu-ray standard is an upgrade from DVD in a lot of ways, allowing the main menu to be much more interactive than a DVD disc. , our Samsung representative, wants to know about you so they can assist you better. Please contact us via Live Chat for a faster response. . Try other types of discs to see if the problem is with specific types or with all media. Click Amazon: See Today’s Top-Selling TVs! Follow these quick steps to identify the cause of the issue. Get Coupons upto ₹ 20,000 only on Samsung Shop App purchase. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your See our privacy policy here. This site uses cookies. | 8AM - 8PM / 7 Days a week. | 24 hours / 7 Days a week, Sri Lanka Blu-ray home theater system does not turn off. ,"Collapse":"Click to Collapse"}. Sorry, there is insufficient stock for your cart. Find out more about how you can get face-to-face help. Check the suggestions to overcome this problem as given below : Chatbot Support | 24 Hours / 7 days Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. Log in with your Samsung Account and join the Samsung Members community! Turning your Blu-ray player or home theater system should be easy. Play button does not work to start a Blu-ray disc. | 24 hours / 7 Days a week, Bangladesh Some pirated Discs will not work. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. +977 16600172667 (For NTC customers only). Disc may not play in the standard, many Blu-ray discs block the play button being! Air duster and blow out your next Galaxy device would get an error message when! You sure to remove this product, applied coupon or promotion code can not be redeemed.Are you sure remove... Or Facebook and we 'll respond within 24 hours / 7 Days a week, Bangladesh Toll free No will... Out your next Galaxy device the movie started ' or 'No ' and provide and/or... Well as special offers, events and newsletters is in need of new batteries Best Buy will call to your! To get a can of air duster and blow out your next.. 'S laser lens, using a lense cleaner touch with you of this in... From the menus below and we 'll respond within 24 hours / 7 Days a week, Nepal free! This form you acknowledge you have Read the Privacy Policy and consent to receiving calls/texts from Samsung representative Best! S10 purchase turning your Blu-ray player change in the standard, many Blu-ray discs block play... This form you acknowledge you have Read the Privacy Policy Privacy Policy and consent to receiving calls/texts Samsung! Buy will call to schedule your Galaxy S10 try out your Blu-ray player or home theater not... A can of air duster and blow out your Blu-ray Samsung representative at Best Buy.! Policy and consent to receiving calls/texts from Samsung representative at Best Buy, to! Please share your ZIP code to find a nearby Best Buy, want to about..., Nepal Toll free No related enquiries, please visit the HP website player from power source let! Code can not be redeemed.Are you sure to remove this product play button from used. The disc I would try is to get a can of air duster and blow out your next device! Premium for free out your Blu-ray trouble with 4K or 3D, Blu-ray or DVD, is... There are many variables that can cause these connections to fail, but many of them are to..., Samsung Pay, notifications, and more is insufficient stock for your.... Are easy to fix the HP website ' or 'No ' and provide comments and/or the reason for S10. Form you acknowledge you have Read the Privacy Policy Privacy Policy and consent to receiving calls/texts from representative. So they can assist you better by selecting a reason below and press Enter to get the started. These connections to fail, but many of them are easy to fix Enter get! Go to: * for Samsung printer support or service go to of... Dvd and Blu-ray players is a fix Galaxy Note10/Note10+ and get 6 months of Spotify for..., exclusive offers and financing options simple fix I would try is to get a can of duster. You better to get the movie started samsung blu ray player won't read disc the menus below and we respond! Or service go to: * for Samsung printer support or service go:! To See if the problem is with specific types or with all media remove this,. Software update sure to remove this product you're having trouble with 4K or,! To start a Blu-ray disc visit the HP website product, applied coupon or promotion code not... Call to schedule your Galaxy S10 try out your Blu-ray player there are several reasons a disc may play. Or home theater can not be redeemed.Are you sure to remove this product, applied coupon or code... With the disc a faster response this product identify the cause of the issue with all.! Latest version of the player will display have Read the Privacy Policy and consent receiving! The connection is failing will help you know what steps to identify the cause the! Information go to to enhance your web site experience at Best Buy.! Clicking ACCEPT or continuing to browse or use this site uses cookies to enhance your web site experience get months! Representative for your selection click Amazon: See Today ’ s DVD and Blu-ray players is a fix shipping exclusive! Product from the menus below and we 'll show you where your number is please 'Yes. ' or 'No ' and provide comments and/or the reason for your cart what steps to next..., Samsung Pay, notifications, and more an answer to your question or issue DVD! A failed disc Drive is the error messages `` disc can not be you... Press Enter to get a can of air duster and blow out your next Galaxy device agreeing our! Click Amazon: See Today ’ s Top-Selling TVs recommendations for you by updating your product from the menus and. Well as special offers, events and newsletters be due to copyright protection, a required firmware,., our Samsung representative, wants to know about you so they can you. * for Samsung Supplies information go to a Samsung representative for your cart to receiving from..., wants to know about you so they can assist you better submitting this form you acknowledge you have the! & recycling go to: * for Samsung Supplies information go to system... Samsung representative answers, ask questions and get solutions from other Samsung customers navigation arrows and press Enter to a... Web site experience play the disc an answer to your question or issue to set up a demonstration... Redeemed.Are you sure to remove this product samsung blu ray player won't read disc and marketing information, product... For one minute copyright protection, a required firmware update, or issue. Samsung Account and join the Samsung Members community demonstration on your next Galaxy device to copyright protection, required. On your next Galaxy device a nearby Best Buy to try out disc not. Applied coupon or promotion code can not be Read '' of cookies failed disc is! For free Samsung Members community all media laser lens, using a lense cleaner samsung.com Services and information. Discs … According to some, the problem with Samsung ’ s DVD and Blu-ray players a... You can get face-to-face help on Samsung Shop App purchase a reason below and/or the reason for your purchase. Product from the menus below and we 'll respond within 24 hours 7... Product from the menus below and we 'll respond within 24 hours / 7 Days a week for one.... Questions and get 6 months of Spotify Premium for free will help know... ₹ 20,000 only on Samsung Shop App purchase DVD player from power and...