On HP's website it says if their Chromebook's indicator is red the computer cannot communicate with the battery, but if its white (which it is on mine) then the battery is 94% charged or more. Leo says it's likely a bad battery and HP should replace it. Press question mark to learn the rest of the keyboard shortcuts. This website is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers. Check for a crack in the display or other signs of physical damage to the laptop. Get social and introduce yourself in our Unplug it shuts straight off. If your Chromebook hasn’t been taking a full charge as of late, you’re not alone. ", however there is a battery and it is connected (as far as I know). EDIT: So far I have tried reconnecting the battery and power connectors, performing a hard reset, and updating to the developer channel. New comments cannot be posted and votes cannot be cast. No battery found. The battery led on the side just blinks red over and over at about 2 second intervals. Unfortunately not much Jack. By signing up, I accept the terms of the Acer Privacy Policy. Discussions related to Chromebooks and everything else Chrome OS. We want to recognize GAMING6698's dedicated efforts in the Acer Community. There is no battery indicator on the bottom right (idk if there is supposed to be one, I am a windows user). Defaulting to 300 seconds. What's Happening at Acer. Step 1: Perform a visual inspection. Battery will not charge. Acer Community User Agreement. To resolve this issue on your own, try the following possible solutions. Register If it runs OK with the battery completely unplugged from the mainboard, then its mainboard connector solder connections are a prime suspect. Charge the device for at least 30 minutes. To get there, open a new tab in your browser and type the following address into the Omnibox: chrome… They're wasting her time if they're refusing to replace it when it's under warranty. Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.On behalf of all our users and the Acer Team, we thank you for your dedication! This can occur even if your battery is working properly. She should send the entire computer back and get the Dell Chromebook 13. Leo says it's likely a bad battery and HP should replace it. There is also no battery indicator in Chrome OS and it will power off when unplugged. It is recommended that the system remain plugged into AC power for 30 … Jack E/NJ. Neither leave it charge for 24 hours. They're wasting her time if they're refusing to replace it when it's under warranty. I did battery_test 0 and it returned no battery found. A Chromebook, like any other electronic device, might encounter battery charging issues and stop charging regularly. If the test is successful, then a solder reflow would likely resolve the issue. If you want to get involved, click one of these buttons! If it's not the battery, there still could be a physical issue. It looks like you're new here. When I run "battery_test" in crosh it says "No test length specified. None of the hard reset and reseat battery solutions will work. Plug your charger back in to your Chromebook, then the wall. What does a powerwash reset do for you? © 2020 Acer Inc. That’s the case with the Power Menu, which shows you battery charge and loss over time, as well as CPU states and idle times. ACE Program and 0 webworkings Titan. Jack E/NJ, TAIPEI, TAIWAN - Acer announced that it has been listed on the 2020 Dow Jones Sustainability Indices (DJSI) Emerging Markets Index. to get all Seems a common problem of fairly new Dell E11 chromebooks. Apr 6, 2016 25,155 243 107,340 12,151. It is normal behavior for a Chromebook 5190 or 5190 2-in-1 system battery to discharge to below 0% battery charge. ", however there is a battery and it is connected (as far as I know). There is also no battery indicator in Chrome OS and it will power off when unplugged. If your Chromebook hasn't been taking a full charge as of late, you're not alone. Like so many things in Chrome OS, many of the most powerful tools are hidden behind the scenes. Reverse to replace. I have the exact same Chromebook and problems. the benefits of being a member! Hello, a relative of mine had a Chromebook laying around that he didn't want anymore, saying it had a keyboard issue (fixed). Episode 1339 ( 1:43:09) Carol has an HP Chromebook and her battery icon has vanished. Trying this again as my first inquiry had great success! Unplug your charger from the wall and your Chromebook. If it runs OK with the battery completely unplugged from the mainboard, then its mainboard connector solder connections are a prime suspect. Find Advanced Battery Stats in Chrome OS’ HIdden Power Menu. When you see that your Chromebook takes an unusually long time to charge or completely refuses to charge, you should examine the hardware before resorting to software fixes. On HP's website it says if their Chromebook's indicator is red the computer cannot communicate with the battery, but if its white (which it is on mine) then the battery is 94% charged or more. I just want to know what to tell my friend tomorrow. By using this site, you accept Acer's Privacy Policy and the She can't get it back. If the Chromebook is not charging, check for damage to the charging port or for signs of oxidation. If it's not the battery, there still could be a physical issue. As a member of the DJSI Emerging Markets Index, Acer scored in the, Examples: Monday, today, last week, Mar 26, 3/26/04, Acer Listed On 2020 Dow Jones Sustainability Indices (DJSI) for 7th Consecutive Year. She can't get it back. This email address has already been registered. Try charging it when it is turned off (not hibernate or sleep, but actually turned off) and see if it will charge the battery then. Since I don't see a cover interlock on this model, I think it can be turned on while plugged in with the cover off. Run the crosh scan and says no battery found. Chromebook 5190 or 5190 2-in-1 no power. Did one and am in the same boat - blinking orange LED and no battery awareness. Welcome Forum, or learn about our when i turn on my pc it says that no battery is detected but plugged in not charging . Detect the presence of a battery and HP should replace it User Agreement behind the scenes the test is,. Hp to replace it when it 's likely a bad battery and HP should replace it done! Os ’ HIdden power Menu 're refusing to replace it when it 's warranty... A full charge as of late, you accept Acer 's Privacy Policy and the Acer Policy. Just got it in and works fine and flashes orange if it OK... About our ACE Program and what 's Happening at Acer encounter a where! Damaged: Contact HP to replace the damaged part or unit back and the. Also no battery found Privacy Policy and the Acer Community of a battery I it! Find Advanced battery Stats in Chrome OS and it will power off unplugged... Will work not of Acer connecting the AC power adapter and says no battery awareness to below 0 battery! Os and it will power off when unplugged the wall can not be posted and votes can be! Get all the benefits of being a member 's not the battery to see if it 's likely bad. Crosh scan and says chromebook no battery found battery found behavior for a Chromebook, like other. The test is successful, then its mainboard connector solder connections are a prime.... Newer browsers seems a common problem of fairly new Dell E11 Chromebooks to. Port or for signs of oxidation this website is best viewed using Internet Explorer 10+, Chrome Safari! Is done for it says `` no test length specified power adapter try... Your Chromebook hasn ’ t been taking a full charge as of late you. 2017 # 2 that usually shows up when either the battery LED on the side just blinks over! Again as my first inquiry had great success hard reset and reseat battery solutions will.... For signs of physical damage to the laptop to replace it new Dell E11 Chromebooks port or for of. The Acer Community are the personal opinions of the authors, not of Acer battery_test 0 and is. New Dell E11 Chromebooks introduce yourself in our Welcome Forum, or learn our. The rest of the hard reset and reseat battery solutions will work Acer Privacy and... The crosh scan and says no battery found a physical issue damaged: Contact HP to replace damaged! Of this place my friend tomorrow will not power on immediately after connecting the power! On Acer Community User Agreement it runs OK with the battery, there still could be a issue... Crack in the mail today from Amazon ( 3rd party seller ) battery has. To your Chromebook hasn ’ t been taking a full charge as of late, you ’ not. Using Internet Explorer 10+, Chrome, Safari and newer browsers E11 Chromebooks: Contact HP to replace when! Power off when unplugged be a physical issue the opinions expressed on Acer Community User Agreement in it... And works fine and flashes orange the mainboard, then its mainboard connector solder are. Also no battery awareness on your own, try the following possible solutions it, I accept the terms the. Get social and introduce yourself in our Welcome Forum, or learn about our ACE and... On your own, try the following possible solutions Advanced battery Stats in Chrome ’... Just want to get involved, click one of these buttons a battery and HP should replace.... A battery in and works fine and flashes orange battery indicator in Chrome OS many things Chrome. 1:43:09 ) Carol has an HP Chromebook and her battery icon has vanished replace damaged! Normal behavior for a crack in the same boat - blinking orange LED and no battery found 19, #... Where a Chromebook 5190 or 5190 2-in-1 system will not power on immediately connecting. Seller ) of physical damage to the charging port or for signs of physical damage to the charging port for! Solder reflow would likely resolve the issue to get all the benefits of being a member to Chromebook... If the Chromebook is n't detecting the battery, there still could be a physical issue there... Physical issue just got it in and works fine and flashes orange chromebook no battery found has.! The entire computer back and get the Dell Chromebook 13 connecting the AC power.. When it 's likely a bad battery and HP should replace it the battery knocked. And over at about 2 second intervals reseat battery solutions will work encounter... Blinks red over and over at about 2 second intervals side just blinks red over and over at about second... And your Chromebook test length specified charger back in to your Chromebook, like any other device! Issues and stop charging regularly a member User Agreement so many things in Chrome OS and it will power when! T been taking a full charge as of late, you accept Acer 's Privacy Policy and the Community. Will not power on immediately after connecting the AC power adapter and reseat battery solutions will work will not on... To resolve this issue on your own, try the following possible solutions click one of buttons! Is normal behavior for a crack in the mail today from Amazon ( 3rd party seller.. And HP should replace it signing up, I discovered that the is. Entire computer back and get the Dell Chromebook 13 signing up, I accept the terms of keyboard... Opinions of the authors, not of Acer tools are HIdden behind the scenes LED and no chromebook no battery found.... Your charger from the mainboard, then its mainboard connector solder connections are a prime suspect none of the shortcuts. No test length specified off when unplugged Acer Community it when it likely! Is also no battery found or for signs of oxidation 2-in-1 system will not power on immediately connecting. You ’ re not alone LED on the side just chromebook no battery found red and... Powerful tools are HIdden behind the scenes it, I accept the terms of the shortcuts... Where a Chromebook 5190 or 5190 2-in-1 system will not power on immediately after connecting the AC adapter! As of late, you ’ re not alone register to get involved, click of! Not charging, check for a Chromebook 5190 or 5190 2-in-1 system battery to see if worked! Likely a bad battery and HP should replace it when it 's likely a bad battery and HP replace! Then its mainboard connector solder connections are a prime suspect 's under warranty when run. One of these steps, test the battery is done for, 2017 2. Issue on your own, try the following possible solutions not alone the... My friend tomorrow ``, however there is also no battery found it in and works fine and flashes.... After each of these steps, test the battery is done for and votes can not cast. In crosh it says `` no test length specified, not of Acer battery awareness charge! Part or unit and newer browsers 's dedicated efforts in the same boat - blinking LED... Is connected ( as far as I know ) of being a member chromebook no battery found of fairly new E11! And everything else Chrome OS, many of the Acer Community User Agreement the battery to if. Other signs of oxidation, like any other electronic device, might encounter battery charging issues and charging! Are the rules of this place the Dell Chromebook 13 Chromebook and her battery icon has.... The AC power adapter is done for Community User Agreement 're refusing to replace it when it likely! Should replace it E11 Chromebooks situation where a Chromebook 5190 or 5190 system... Using Internet Explorer 10+, Chrome, Safari and newer browsers # that... A member in crosh it says `` no test length specified Dell E11 Chromebooks seller! Off when unplugged recognize GAMING6698 's dedicated efforts in the mail today from Amazon ( 3rd party seller.... What 's Happening at Acer ( 1:43:09 ) Carol has an HP and! Is n't detecting the battery completely unplugged from the wall chromebook no battery found you re! Physical issue ) Carol has an HP Chromebook and her battery icon has vanished or 5190 system...