Performance Guarantee - normal wear and tear is covered, so your product will be performing as well as the day you purchased it for the entire duration of the coverage. Not that I expect that much of their time but it was better then the EV emails being ignored. We are not able to get online delivery information from our supplier. But HOnestly, I always wait until EV has a sale and L&M passes the saving on to me. Our policies and services are designed to provide you with the ideal shopping experience. Friday: 8:30am – 10:00pm (EST) These speakers were purchased from a local sound company which I work with on occasion and cross-rent gear. I hope you have better luck. Monday: 8:30am – 10:00pm (EST) Some products (i.e. I run a all peavey system qw4 over versarray subs and peavey cs amps. I have had several comments from musicians but it was a couple of members of Blue Rodeo that complimented them when I mixed an outdoor event for them that made me realize they were a great product. Loaners Available - a loaner product may be given while the product is being repaired. Customers interested in more complete and convenient (but not necessarily longer) coverage are still able to purchase additional years of the Performance Warranty. Many of the audio companies stockpiled these units for fill speakers in large rooms. One interesting tidbit, though. The pricing is as follows: They quickly realized they were great for mains for a small rig. GUITARS: 4% of selling price to double the warranty from 1 year to 2 years. Convenient - easy drop off and pick up of the product at any Long & McQuade location. This topic is now archived and is closed to further replies. Convenient - easy drop off and pick up of the product at any Long & McQuade location. I will try to get the repaired speaker and its mate out on a gig soon to test further. Power Surge Protection - your product is covered even if damaged from a power surge. A full list of beneficiaries can be found here. The cheapest I paid was $385 4 years ago when they were still an introductory price...and $499 when they went on sale here in the store. Guitar Setup - Guitars purchased at Long & McQuade come with 1 free setup, to be redeemed within 1 year for new guitars and 90 days for used guitars. The service was minor and I actually found out the trouble was user error to begin with. I have found Peavey to have an excellent service network, and generally reliable gear. Close to 3-months for a replacement amp module, by the time I got the speaker back I had already replaced it with another cabinet. - EV repairs their stuff pretty quickly and easily with turnaround in 3-4 weeks in this case. Tuesday: 8:30am – 10:00pm (EST) But on the other hand I've used low level peavey gear and 4.0 out of 5 stars good value for the money. Copyright © 2020, Long & McQuade Limited, All Rights Reserved. Commercial Use Coverage - music and recording professionals who purchase gear for “heavy-use” commercial purposes will still be covered. They look fantastic when unscathed and are easily cosmetically fixable with a can of flat black spray paint or truck bed coating from Home Depot. It pounded. As per the repair tag, they replaced the amp module and tested everything thoroughly. after reading EV thermal shut down stories, it makes nervous to use them. computers, software, cymbals and other items) are covered only by the manufacturer‘s warranty. By They were pretty good at getting back to me. As of June 2018 the Performance Warranty is no longer transferable. Do they get banged around alot? How does the Long & McQuade Performance Warranty differ from most manufacturers' warranties? it failed me (mostly due to me pushing it to hard, clearly not enough rig. Grrrr. The bass and the clarity of the highs sold me. Accessory Coverage - any peripheral devices or accessories that come with your product (i.e. Loaners Available - a loaner product may be given while the product is being repaired. Grrrr. I own EV SXA gear which never had any problems with but just like to know how well EV handles their warranty claims. Please enter the email address that you used during registration: Donate to support your closest participating children's hospital or organization. They sound good, are light, and have flexible connection options. Since a forum member here posted about his snail's pace experience with JBL warranty claim service. No Lemon Policy - your product will be replaced should the same problem occur multiple times. Its easy-mounting options are perfect for a variety of applications. I highly recommend these to anyone that wants a reliable speaker that can be used in multiple capacities. The ELX112P 12" Live X 2-Way Powered Loudspeaker is a compact, powerful, and versatile choice for sound reinforcement and stage monitoring applications - lightweight and durable, with a 1000 W Class-D amplifier for a strong, distortion-free performance while keeping weight and heat to a minimum. on the other hand, even Yamaha, QSC, JBL etc brands, they do get shut down when it gets hot. USED products: 4% of selling price to increase the warranty from 3 months to 1 year. Ok, the dew has fallen off the lily - one of my pair of EV ELX112P speakers has experienced a failure. Warranty can be a very important factor when making a buying decision. EV said no-go on sending just the amp module, but they did give me the info on two authorized repair centers here in FL that are each about a 2 hour drive away. Sunday: 8:30am - 8:00pm (EST) $45 maximum. It handles grand piano and vr organ ..only flaw would be..don't throw it around..screws loosen up on handles and buy a cover. - It may behoove me to have a another lightweight pair of powered cabs to use as mains or wedges, which helps me justify my bad case of GAS. Please try again later. Craig Vecchione's Live Sound & Production. Designed for DJs, musicians, and rental companies looking for a speaker equipped with everything you need (and nothing you don't) to get the job done right - and all with the warm sound of wood enclosures - the award-winning ELX series stands alone in its category as a great-value option from a real pro audio brand. 4% for each additional year. I have been a fan of these speaker since they came out. BAND and ORCHESTRAL instruments: $40 up to $2,000 selling price. E-mail already sent to EV to request an RMA. Recently I moved 2 into a road case for extra protection. No fault indications, just no LF. © 1995-2019 Harmony Central, Inc. All rights reserved. Our coverage does not provide compensation for loss of use. 4% for each additional year. They are EV dealers. Very versatile. The only real downside is the wood cabinet that only has a thin protective coating. Because repairs can be very expensive in terms of parts and labour costs, manufacturers usually only provide one year limited warranties that generally only cover items that malfunction due to a manufacturer’s defect. , even Yamaha, QSC, JBL etc brands, they do get shut down it... Up to $ 2,000 hope they will work with on occasion and cross-rent...., Authorization to Mark ( Atm ), Report no HOnestly, shipped. Copyright © 2020, Long & McQuade location operation, the LF driver stops putting out sound from year! Occur multiple times two units I have the time and $ to ship the speaker for repair these. Ev thermal shut down when it gets hot got the full replacement that quick! A full refund will be provided I would gladly purchase more gear from JBL / Crown fail. 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